ONLINE REPUTATION MANAGEMENT
In this digital era, every business whether small or big has its online presence, which plays an important role in building a brand image. Online Reputation Management is a process of building a positive image among the customers which include :
- Engaging with customers on comments
Giving a personal touch to the customers build trust and brand loyality. Therefore it is very important to build a sense of faithfulness among the customer. Brand loyalty will ultimately affect the sales figures and built the loyal customer base.
Who is loyal customer ?
When the customer is willing to buy the particular product and services even when their is increase in prices without shifting to other product.
- Review and feedback management
Customers are converting into digital platforms. Every customer checks the reviews of each product and services he/she wants to buy. Therefore, it is very important to manage negative reviews and feedback. Reviews and feedbacks talks about your quality of product and service which needs to be up to the pre defined standards. Web Groovers take all the pain for the client in order to maintain online image of the business.
- Online promotion
Web Groovers uses the different marketing strategy which includes online promotion, paid advertisement, email marketing, social media marketing, referral marketing.
- Competitor analysis
Competitors are those who deals in the same or similar kind of product. It is very important to analyze your competitors to know their strength and weakness and how you can become better and unique among all the competitors in the market.
- Regular analysis and maintenance
We at Web Groovers track the growth of our clients regularly ( monthly ) and maintains the reports of the performance. Our services are flexible and transparent enough. We work according to our clients needs.